24/7 Burst Pipe Plumber in Kitchener

Frozen Pipe Repair Kitchener
& Burst Pipe Repair

Taps went dry overnight, or a pipe split and water is spraying across the basement? We provide frozen pipe repair in Kitchener with safe, no-flame thawing, and burst pipe repair in Kitchener when the ice has already cracked a line. Then we help you keep it from happening again next winter.

(226) 639-6783 Book Online
No-flame safe thawing
24/7 emergency service
Licensed & insured
Freeze prevention
Plumber thawing a frozen pipe in a Kitchener basement

Winter emergency ready

Thawing, repair & prevention

First 10 Minutes

Frozen or Burst Pipe? Do This Now

A pipe that has frozen can split as it thaws, so the first few minutes decide how much water ends up on your floor. Follow these steps while you wait for burst pipe repair in Kitchener. If you searched emergency burst pipe repair near me and landed here, start with step one.

Never use an open flame

No torches, propane heaters or lighters on the pipe. Open flame can crack the pipe, melt plastic lines or start a fire inside the wall. Warming the room is fine; heating the pipe with fire is not.

Need a plumber for burst pipes in Kitchener? No need to search burst pipe repair near me and wait for callbacks. Phone us directly, day or night.

(226) 639-6783
1

Shut off the main water valve

In most Kitchener homes it's in the basement, next to the water meter. Turn it clockwise until it stops. Do this even if the pipe is only frozen, so a hidden crack can't flood the house once the ice melts.

2

Open the taps

Open the faucets closest to the problem pipe to release pressure and drain the water still sitting in the line.

3

Stay clear of electricity

Don't touch outlets, switches or appliances while standing in water. If water is near the electrical panel, keep out of that area.

4

Take photos for insurance

Photograph the pipe, the water and anything damaged before you clean up. Your insurance company will ask for it.

Frozen and Burst Pipe Services

From one frozen kitchen line to a split pipe in the ceiling, our frozen pipe repair Kitchener team handles the whole job. Searching frozen pipe repair near me in the middle of a cold snap? Here's what we fix.

Frozen Pipe Thawing

No water at one tap or across the whole house? We find the frozen section and thaw it safely, without an open flame. If you're searching frozen pipe thawing near me, this is where we start.

  • Single tap or whole-house freezes
  • Copper, PEX and plastic lines
  • Flame-free methods only

Burst Pipe Repair

Our burst pipe repair Kitchener crew cuts out the split section, fits new pipe and tests the line under pressure. Need burst pipe repair near me or broken water pipe repair near me after a freeze? Call any time, day or night.

  • Split section cut out and replaced
  • Pressure-tested before water goes back on
  • Available 24/7

Frozen Water Line to the House

No water anywhere? It's often the frozen water line to the house. Kitchener homes with exposed service lines are hit hardest. We thaw it, and our frozen water line repair near me service replaces any cracked section.

Frozen Well Line

On a private well, the line between the well and the house can freeze in a hard cold snap. Our frozen well line thawing near me service brings the water back and checks the pump and pressure tank.

Frozen Drain Pipe

Sinks won't drain in a cold snap? Ice in a drain line or the roof vent can stop wastewater from leaving the house. If you're searching frozen drain pipe near me, we clear it without damaging the pipe.

Pipe Leak Repair

Not every freeze ends in a big burst. Hairline cracks and pinhole leaks behind walls can show up days later. Our pipe leak repair near me service finds and fixes them before they turn into mould.

Where Pipes Freeze in Kitchener Homes

Pipes freeze where cold air reaches them and heat doesn't. Most frozen pipes Kitchener homeowners call us about are in one of these six spots, so check them first when a tap goes dry.

Frost line Street side → Basement 1 2 3 4 5 6
Water supply line Common freeze point
1

Exterior Walls

Kitchen and bathroom lines often run through outside walls with thin insulation. A cold wind on that side is enough.

Sign: one sink is dry while the rest of the house is fine.

2

Garage

Lines through an attached garage, or feeding a room above it, sit in unheated air all winter.

Sign: no water in the room over the garage or the laundry.

3

Crawlspace

Vents, gaps in the rim joist and no heat make crawlspaces and bump-outs one of the coldest spots in the home.

Sign: frost on exposed pipes or a cold draft under the floor.

4

Water Entry by the Meter

Where the service line comes through the foundation, the pipe meets frozen ground. A freeze here cuts water to the whole house.

Sign: every tap is dry or barely trickling.

5

Attic & Unheated Rooms

Pipes in attics, sunrooms, additions and closed-off rooms freeze long before the rest of the house feels cold.

Sign: a damp spot or bulge on the ceiling after a cold night.

6

Outdoor Taps

A hose bib left connected to a hose, or not shut off from inside, can freeze and split inside the wall.

Sign: water inside the basement wall when you first use the hose.

Not sure which line froze? Most calls about frozen water pipes Kitchener homeowners make start with one dry tap. Searching frozen pipe repair near me? We'll trace the frozen section for you.

(226) 639-6783
No Torches. No Guesswork.

Safe Frozen Pipe Thawing in Kitchener

A pipe thawing service done wrong can crack the line or start a fire inside the wall. Every frozen pipe repair in Kitchener we take on follows the same four steps, from finding the ice to making sure it doesn't come back.

01

Find the Frozen Section

We check which taps work and which don't, trace the line back through walls, ceilings and the basement, and pinpoint where the ice is sitting.

02

Thaw It Without Flame

We warm the pipe gradually with controlled, flame-free heat suited to copper, PEX or plastic, with a tap open so melting ice and water have somewhere to go.

03

Test for Cracks

Ice expands and can split a pipe without any visible sign. Once water flows, we check the line under pressure and repair any crack before it leaks.

04

Protect It for Next Time

We insulate the exposed section, point out drafts and recommend heat cable where a line keeps freezing, so you don't face the same call next winter.

Need someone to thaw frozen pipes near me tonight? We answer day or night.

(226) 639-6783
From Our Job Log

Recent Frozen and Burst Pipe Jobs in Kitchener

A closer look at frozen pipe thawing, burst water pipe repairs and winter water line inspections in Kitchener homes.

Plumber safely thawing a frozen copper water pipe with warm air in a Kitchener basement
Forest Heights Thawing

Frozen Copper Pipe Thawing

Problem

Water stopped flowing through a copper supply pipe along a cold basement wall.

What We Did

Gently thawed the frozen section with warm air, restored flow and checked for leaks.

Repaired copper water pipe with brass fittings and plumbing tools in a Kitchener basement
Stanley Park Burst Pipe

Burst Copper Pipe Repair

Problem

A copper water pipe split after freezing, leaving water leaking along the basement wall.

What We Did

Removed the split pipe section, installed a new copper connection and pressure-tested the repair.

Plumbing technician inspecting the main water supply pipe and shutoff valve in a Kitchener basement
Doon South Water Line

Frozen Water Line Inspection

Problem

Water stopped reaching the house during freezing weather, leaving every tap dry.

What We Did

Inspected the main water entry, meter and shutoff valve to locate the suspected freeze.

Searching frozen pipe repair near me or a frozen pipes plumber near me with every tap dry? Tell us what's happening and we'll get the water flowing again.

(226) 639-6783

Pipe Freeze Protection for Kitchener Homes

The best frozen pipe repair in Kitchener is the one you never need. A few simple habits, plus the right protection on problem lines, keep water moving through the coldest weeks of the year.

What You Can Do

Quick steps any homeowner can take before and during a cold snap.

Keep the heat on when you're away

Leave the thermostat at 13°C (55°F) or higher and ask someone to check the house every day or two.

Let a tap drip on the coldest nights

A slow trickle from a faucet on an outside wall keeps water moving and relieves pressure in the line.

Open cabinet doors under sinks

Let warm room air reach kitchen and bathroom pipes that sit against exterior walls.

Shut off and drain outdoor taps

Disconnect hoses, close the inside shut-off valve and open the outside tap to drain it before the first frost.

Seal drafts near pipes

Close gaps around the rim joist, basement windows and crawlspace vents where cold air hits the lines.

Keep the garage door closed

Especially if water lines run through the garage or feed a room above it.

What We Install

For lines that freeze every winter, or homes left empty for weeks.

Pipe Insulation

Foam sleeves and wraps on exposed lines in basements, garages and crawlspaces. Searching pipe insulation near me? We fit it on the lines most at risk.

Heat Cable

For a line that freezes every year, a thermostat-controlled heat cable keeps it above freezing. Our heat tape installation near me service puts it where insulation alone isn't enough.

Winterizing

Leaving a rental or an empty house for the winter? We winterize plumbing in Kitchener homes: drain the lines, protect the traps and shut off what needs shutting off.

Insurance tip: many home policies limit coverage for freeze damage if the house was left without heat or wasn't checked. Read your policy before you travel.

Frozen & Burst Pipe Repair Reviews in Kitchener

Experiences with frozen water pipes, emergency burst pipe repairs and winter plumbing problems in Kitchener homes.

★★★★★

"A pipe burst in our basement during a cold snap, and water started spreading across the concrete floor. We shut off the main valve and called NeoDrain. The plumber found the split copper pipe, cut out the damaged section and repaired it. He checked the nearby connections before turning the water back on. Very grateful for the help that evening."

Alistair McRae

January 23, 2026

★★★★★

"The kitchen tap stopped working after a couple of freezing nights. Other taps were fine, so we couldn't figure out what happened. The technician traced the problem to a water line inside an exterior wall. He thawed it carefully, checked for leaks and explained how to keep that area warmer. No damaged pipes, thankfully."

Mireille Gagnon

February 9, 2026

★★★★★

"We had no water at the laundry sink for two days, then noticed a leak when the temperature went back up. A copper line along the basement wall had cracked. NeoDrain replaced the split section and secured the piping properly. They also pointed out where cold air was getting in. Straightforward service and a tidy repair."

Soren Lindholm

March 18, 2026

★★★★★

"The water line running through our attached garage froze during a really cold week. I didn't want to risk using a torch or heater near the pipe. The plumber located the frozen section and thawed it safely. He checked that nothing had split and suggested insulating the exposed section before next winter. Helpful advice."

Tamsin O'Connell

January 27, 2026

★★★★★

"We noticed a damp patch forming on the basement drywall after the weather warmed up. At first I thought it was foundation seepage. NeoDrain traced it to a small split in a water pipe behind the wall. They opened only the section needed and repaired the leak. Really appreciated how carefully they worked around the finished basement."

Elodie Vachon

April 16, 2026

★★★★★

"A water line in our unheated crawl space froze, and one of the connections started leaking after it thawed. The technician replaced the damaged PEX fitting, pressure-tested the repair and secured the pipe away from the coldest part of the space. Everything has been dry since. Good communication and no unnecessary work."

Kieran D'Souza

December 8, 2026

FAQ

Frozen Pipe Repair Kitchener: FAQ

Straight answers to the questions homeowners ask us most when the temperature drops and the taps go dry.

Still have a question?

Call and talk to a technician, day or night.

(226) 639-6783

What should I do if my pipes freeze?

Open the tap that isn't working so melting ice has somewhere to go, and find the main shut-off in case the pipe has cracked. If the frozen section is exposed, you can warm the room or use a hair dryer on low, but never an open flame. If you can't find the frozen spot, the whole house is dry, or the pipe is inside a wall, call us for frozen pipe repair in Kitchener before it splits.

What should I do if a pipe bursts?

Shut off the main water valve right away, open the taps to drain the line and stay clear of outlets and appliances near the water. Move what you can off the floor and take photos for your insurer. Then call a plumber for burst pipes near me. We handle burst pipe repair in Kitchener 24/7 and will talk you through anything else on the phone.

What are the signs you have frozen pipes?

The most common sign is no water, or only a trickle, from one tap or the whole house on a cold morning. You may also see frost on an exposed pipe, a pipe that looks bulged, gurgling from drains, or a damp spot on a wall or ceiling near an outside wall.

How do you keep pipes from freezing?

If you're wondering how to prevent pipes from freezing, start with heat and airflow: keep the house warm, open cabinet doors under sinks on outside walls and let a tap drip on the coldest nights. Shut off and drain outdoor taps in the fall and seal drafts near pipes. Homeowners also ask how can I prevent pipes from freezing for good on a line that freezes every year. For those, pipe insulation or a thermostat-controlled heat cable is the long-term fix.

How do I prevent pipes from freezing when I'm away?

Keep the thermostat at 13°C (55°F) or higher, open cabinet doors on outside walls and ask someone to check the house every day or two. For longer trips, shut off the main water valve and open a tap to drain the lines. If the house will sit empty for the season, have the plumbing winterized.

Does home insurance cover burst pipes?

Many policies cover sudden water damage from a burst pipe, but coverage depends on your policy. Damage from a slow leak, or from a house left without heat or regular checks, is often limited or excluded. Take photos before cleanup, keep the repair invoice and call your insurer early. They will ask what failed and why.

Can you fix a burst pipe the same day?

Usually, yes. Once the water is off and we can reach the pipe, our burst pipe repair Kitchener crew cuts out the damaged section, fits new pipe and pressure-tests the line in one visit. If you're searching burst pipe repair near me, call and tell us what you see. We answer 24/7.

Do you repair frozen pipes 24/7?

Yes. Pipes tend to freeze overnight, so our phone line is open 24/7, including weekends and holidays. If you're searching frozen pipe repair near me with no water in the house, call us and we'll get a technician on the way.

More Ways We Help

Related Plumbing Services in Kitchener

A hard freeze rarely stops at one pipe. These services often go hand in hand when winter hits your plumbing.

24/7 Emergency Plumbing

Flooding, no water, a backed-up drain at 2 a.m.? Our emergency line covers every plumbing problem, not just frozen pipes.

Learn more

Water Heater Repair

A frozen line can leave your water heater running without a proper supply, and lines next to the tank can freeze too. We check the tank and its connections after a freeze.

Learn more

Main Water Line Repair

When a service line freezes again and again, or cracks underground, a repair or replacement fixes the problem at the source.

Learn more
NeoDrain service van on a winter call in Kitchener

Frozen and burst pipe help, 24/7

Safe thawing, repair and freeze prevention

Book Frozen Pipe Repair in Kitchener

No water at the taps, frost on a pipe, or worried a line will freeze again? Send us your details and we'll call you back to book a visit. If a pipe has already burst and water is spreading, don't wait for a callback: call (226) 639-6783.

Kitchener Neighbourhoods We Serve

  • Downtown Kitchener
  • Cedar Hill
  • Victoria Park
  • Cherry Hill
  • Southdale
  • Country Hills
  • Huron Park
  • Brigadoon
  • Doon South
  • Forest Hill
  • Westmount
  • Belmont Village
  • Stanley Park
  • Bridgeport
  • Idlewood
  • Forest Heights
  • Laurentian Hills
  • Williamsburg